Christopher McNally
Business Manager -self Install @Virgin Media
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WORK HISTORY
Business Manager -self Install @Virgin Media
GB
Delivered £6.5M saving through increased self-install adoption driven by key Digital and technology changes and collaborative working • Produced the single biggest influencer to App adoption with 22k additional downloads in 3 months through integration into the customer comms Journey • Achieved customer experience with 20-point increase in NPS through collaborative continuous improvement activity. • Accountable for key performance indicators for over 1 million self-installs annually across multiple journeys whilst providing governance on complex changing environment
SKILLS
ABOUT CHRISTOPHER MCNALLY
SUMMARY Customer centric Change professional 20+ years of experience in…
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