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Christopher Lee
Technical Operations Manager @Amazon Web Services (AWS)
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WORK HISTORY
Technical Operations Manager @Amazon Web Services (AWS)
US
Managed a team of 15 Technical Support Engineers overseeing operational performance and service reliability for AWS Big Data services in North America West. Owned regional service operations, including incident management, escalations, and cross-functional coordination to meet SLAs. Led Operational Excellence for Big Data Services, driving root cause analysis, standardization, and service stability. Directed capacity planning and demand forecasting with engineering and infrastructure teams to support scaling workloads and maintain operational readiness• Redefined operational standards and launched a peer coaching model, reducing front-line handling time by 23% quarter-over-quarter while increasing overall team efficiency.• Designed and implemented the Support Engineering Excellence Program for new hires, accelerating ramp time and improving service quality metrics by 35% within the first month of launch.
EDUCATION
United States Military Academy at West Point
Bachelor's degree, International Relations
Manuever Captain Career Course
Company and Battalion Level Operations
University of Phoenix
Master of Business Administration - MBA
SKILLS
ABOUT CHRISTOPHER LEE
Results-driven Operations and Supply Chain leader with experience spanning U.S. Army Infantry command, large-scale manufacturing, logistics, and high-velocity operational environments at Amazon. Proven ability to lead complex, high-volume operations while driving measurable improvements in efficiency, cost performance, quality, and organizational capability.Transitioned into progressive leadership roles in manufacturing, supply chain, and regional operations, consistently leading large teams, managing multimillion-dollar budgets, and delivering sustained operational improvements. Deep expertise in Lean Six Sigma, continuous improvement, and data-driven performance management, with a consistent track record of improving throughput, reducing waste, and optimizing end-to-end processes.Former U.S. Army Infantry Officer responsible for leading teams in high-pressure, dynamic environments requiring disciplined execution, rapid decision-making, and operational precision. Built a foundation of leadership under pressure, accountability, and mission-focused execution that continues to shape my approach to business operations today. Recognized for building and leading high-performing teams, developing frontline leaders, and executing large-scale operational initiatives that align execution with strategic business goals. Known for combining structured operational discipline with a continuous improvement mindset to drive scalable, sustainable performance gains across complex organizations.
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