Christopher Hull

Director Account Operations @ResultsCX

Scaled a Fortune 50 client account by 200%+ and expanded market share 150% over four years. • Managed a $40M book of business, leading 900+ team members across three global sites. • Launched high-performing call center programs, including a 90-agent center that outpaced legacy sites in its first month. • Improved customer satisfaction and revenue by revamping SOPs, reporting, and analytics-driven training. • Developed financial strategies that increased profitability and cut $284K in operating costs. • Led internal and client-facing reporting, forecasting, and executive presentations.Previous Titles at ResultsCX • Account Operations Manager • Operations Manager • Insurance Agent (2013–2014; Top sales agent out of 200+)