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Chris Gerdes
Director of Client Services @Prosegur
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WORK HISTORY
Director of Client Services @Prosegur
Orlando, FL, US
Director of Client Services for the Prosegur Global Risk Services (GRS) Division. Manage client accounts and ensure the highest level of service delivery. Exercise leadership and collaboration with people from multiple Prosegur business units as well as partner companies. Combine my strong business acumen with a very advanced knowledge of security service delivery in a technology-heavy environment. Onboard new accounts to ensure division performance meets the client needs, manage existing client operations and their satisfaction with GRS services, expand GRS offerings within existing accounts, leverage GRS and other Prosegur capabilities to meet client needs, manage Global Security Operations Centers, Executive Protection programs, Threat Intelligence Analysts, Physical Security programs, Supply Chain Security, etc. Create individual client metrics to measure performance (KPIs).
EDUCATION
National Defense University
Reserve Component National Security Course
Wright State University
Bachelor of Arts (B.A.), Political Science
U.S. Army Command and General Staff College
Intermediate Leaders Education Course
Webster University
Master of Arts (with Honors), Business and Organizational Security Management
The United States Army War College
Master’s Degree, Strategic Studies
SKILLS
ABOUT CHRIS GERDES
Senior executive leader with more than three decades of experience leading complex…
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