Christopher Geoghegan

Customer Service Representative @LCBO

Hamilton, ON, CA

Interacts and creates interpersonal relationships with management, employees, wholesale partners and trade representatives, through positive communication for effective teamwork- Focuses on customer experiences, while assisting customer needs through the answering of questions, providing relevant product information/education of tasting notes, food pairings and recipes; with the ability to professionally resolve customer dissatisfactions in a courteous and calm manner, providing positive solutions- Recognizes consumer segments and target markets through the upselling of products and servicesbased on consumer segmentation, product trends, demographics and seasonal timeframes- Continuously assists with managing and balancing the store’s product portfolio utilizing Store Product Assortment Review (SPAR), recognizing brand performance and implementing listing statuses; in conjunction with shelf management through re-arranging the shelf planograms upon the listing or delisting of products- Actively executes Image Merchandising initiatives and shelf management principles; associatedwith displays, LTO’s, extenders, shelf talkers and staff picks- Maintains customer ready standards to ensure the store is always prepared for business- Performs daily routines of inventory, stocking, operating office and cash responsibilities, sampling of new products and working with supplier sales representatives- Completes receiving and reconciliation of pallet stock loads, ensuring inventory is accounted for without error; with ability to lift cases of varying weights and sizes using safe techniques- Eagerly accepted the opportunity to be a shift leader with the responsibility of opening and closing the store, while being SMART Serve certified; in addition to working as a Beer and Coolers Advocate representative, accountable for providing knowledge for sales techniques.

Brock University

Bachelor, Sports Management