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Christopher Braga
Senior Manager Business Operations @Progress Software
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WORK HISTORY
Senior Manager Business Operations @Progress Software
I’m responsible for the Enterprise Applications Support Team (EAST) at Progress Software, driving operational excellence, team development, and strategic transformation across support functions. I spend time supporting my employees as a people manager, optimizing systems and processes as a strategic leader, and collaborating cross-functionally as a subject matter operations leader. I focus on scaling our support model, improving case management, and embedding feedback loops into product and engineering workflows.
EDUCATION
East Carolina University
BS, Business
SKILLS
ABOUT CHRISTOPHER BRAGA
I am a strategic and people-focused operations leader with a proven track record of driving scalable support models, cross-functional alignment, and operational excellence across global teams. I lead initiatives that transform service delivery, streamline case management, and enhance team performance through process optimization and data-driven decision-making.
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