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Christian Sundai
Subject Matter Expert @Revolut
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WORK HISTORY
Subject Matter Expert @Revolut
PL
Handling the escalation cases in JIRA platform.• Check the JIRA board, do pre-investigation on the issues, classify it accordingly and assign to a relevant team.• Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.• Contact the partners and stay in touch with them until the issue is resolved.• Collaborating with other teams globally.• Monitoring all critical service metrics and immediately reacting in case of an incident• Monitoring Revolut backend/frontend/mobile applications to prevent from incoming incidents
EDUCATION
Menedżerska Akademia Nauk Stosowanych w Warszawie
Bachelor of Science - BS, Business and Project Management
Emirates Aviation University
HND, Business Tourism
High Achievers Coach Educational College
Cambridge A level, Commercials
ABOUT CHRISTIAN SUNDAI
Experienced Customer Success Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Negotiation, Microsoft Word, Sales, Communication, and Customer Relationship Management (CRM). Strong support professional with a Student focused in Business and Project Management from Wyższa Szkoła Menedżerska w Warszawie.
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