Christiana Foster
Inbound Sales Representative @Spectrum
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WORK HISTORY
Inbound Sales Representative @Spectrum
Greenville, SC, US
Built and nurtured strong customer relationships by providing exceptional sales support, resolving issues and ensuring a smooth onboarding experience for new customers. Conducted a compelling sales presentation over the phone, effectively highlighting Spectrums Internet’s features and benefits, resulting in a 10% increase in conversion rates. Managed a high volume of inbound and outbound sales calls, skillfully addressing customer inquiries, overcoming objections, and tailoring solutions to individual customer needs.Leveraged CRM software to meticulously track leads, maintain accurate customer records and manage the sales pipeline, contributing to an organized and efficient sales. Demonstrated adeptness in addressing objections related to pricing, contracts, and services, effectively assuaging concerns and converting hesitant prospects into loyal committed customers. Successfully achieved and consistently exceeded monthly sales targets, showcasing exceptional persuasive and communication skills to convert leads into satisfied customers.
EDUCATION
Southern New Hampshire University
Human Resource Management
ABOUT CHRISTIANA FOSTER
Hey there! I\'m Christiana Foster, and I\'m all about creating amazing customer experiences. As a Customer Success Associate, I bring top-notch skills in communication, active listening, and problem-solving to the table. My goal? To enhance customer satisfaction and build long-lasting loyalty.What sets me apart? Well, I\'m a pro at active listening. I truly hear and understand what customers want, allowing me to provide personalized solutions that hit the mark. When it comes to problem-solving, I thrive on tackling complex issues and finding creative ways to resolve them quickly and efficiently.One thing I pride myself on is my empathy and patience. I know that each customer is unique, so I approach every interaction with understanding and a positive attitude. Building strong relationships is my thing!Collaboration is key, and I love working with diverse teams to achieve shared goals. I\'m a big believer in attention to detail, ensuring accuracy in every customer interaction and making sure documentation and record-keeping are spot-on.Throughout my professional journey, I\'ve consistently surpassed performance metrics, implemented successful customer engagement strategies, and recovered outstanding payments. I\'ve also led customer service teams and provided comprehensive HR support.I hold an Associate of Applied Science degree from Greenville Technical College and am skilled in various software applications like CRM, Microsoft Office Suite, and Google Suite.If you\'re looking for someone who\'s passionate about driving customer success and satisfaction, let\'s connect! You can reach me at C••••••••@gmail.com. Let\'s collaborate and create exceptional experiences together!
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