Chris Swanston
Senior Service Manager @Focus Group
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WORK HISTORY
Senior Service Manager @Focus Group
EDUCATION
Heworth Grange Comprehensive
Varied
ABOUT CHRIS SWANSTON
As an Engagement Team Manager at Nasstar, my focus is on steering a team of Service Delivery Managers in providing top-notch service to our premium clients. Under my leadership, we\'ve revamped reporting processes and enhanced team efficiency, contributing to a substantial improvement in client satisfaction. Our collaborative efforts have resulted in streamlined service delivery, fostering a culture of open communication and teamwork.My role extends beyond management to being a CRM connoisseur, where I\'ve been instrumental in aligning cross-functional team strategies to meet and exceed customer expectations. Recognized for exceptional performance with a Nova Award nomination, my dedication to integrity and ethical practices ensures that our client engagements are of the highest standard. Together with technical teams, we\'ve tackled complex issues, providing data-driven insights that bolster Nasstar\'s reputation as a leader in cloud-based IT solutions.
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