Christopher North
Change Management Process Owner Sr Manager IT Technical Services @Dell Technologies
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WORK HISTORY
Change Management Process Owner Sr Manager IT Technical Services @Dell Technologies
Dover, DE, US
EDUCATION
Parsippany High School
H.S. Diploma, Physics
Sussex County Community College
Art
SKILLS
ABOUT CHRISTOPHER NORTH
ITIL v4 certified * FoundationITIL v3 certified * Foundation * Release, Control & ValidationCloud Infrastructure & Services certified (CIS);Change Management Process Owner9+ years experience in Change Management, with the following key competencies: 1. Process Design 2. Change Advisory Board / ECAB 3. Development and reporting of Critical Success Factors and Underpinning KPIs 4. Operational Reports (Forward Schedule of Change, Unauthorized Changes, SOX & Regulatory/Financial Compliance) 5. Post Implementation Reviews (PIRs) Service Supplier Management for data, telecommunication & outsourced servicesAuthoring SOX Control NarrativesIT liaison for Business Relationship Managers; Stakeholders; Vendors
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