Chris Morcombe

Senior Vendor Manager @HeliosX Group

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2026 — Present

Senior Vendor Manager @HeliosX Group

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London, GB

SKILLS

Workforce ManagementNegotiationContact Center OperationsCoachingRecruitingStaff DevelopmentCall CenterE-CommerceCustomer ExperienceMicrosoft OfficeSalesAvayaForecastingInbound MarketingLeadershipService DeliveryCustomer RetentionCustomer ServiceTeam LeadershipPublic SpeakingCustomer Relationship Management (Crm)ManagementData AnalysisContact CentersCall CentersBusiness DevelopmentTeam ManagementSocial NetworkingProcess ImprovementOperations ManagementAccount ManagementOutsourcingChange ManagementOffshoringSlaCustomer SatisfactionTrainingContact Center ManagementKaizenProject Management

ABOUT CHRIS MORCOMBE

COPC-Certified Implementation Leader with 18 years experience in service operations and customer experience. Skilled across the tech, retail, and BPO sectors, leading large teams across EMEA, APAC, and LATAM. Proven track record managing multi-lingual teams of up to FTEs in complex, multi-channel and AI-driven environments. Expertise includes outsourcing and vendor management, performance optimisation, and driving transformative change. Commercially minded and results-driven, passionate about enhancing customer satisfaction and operational efficiency while delivering measurable business growth.

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