Chris Coello
Senior Manager - Global Service Desk - IT Services @Amazon
Vancouver, BC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2023 — Present
Senior Manager - Global Service Desk - IT Services @Amazon
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Single threaded leader for the Corporate IT Support Desk at Amazon. Leading a global team of multiple layers of leadership in 11 countries. Global \"Follow the Sun\" support for all Corporate Amazonians. Responsible for world class delivery of service with high CSAT, FCR and Service Level targets in a fast paced internal support environment.
SKILLS
CoachingWirelessLean Six SigmaSoftware DocumentationTeam BuildingVendor ManagementContact CentersProduct ManagementRecruitingCall CentersCustomer SupportEmployee EngagementCustomer SatisfactionCross-Functional Team LeadershipLeadership DevelopmentHelp Desk SupportChange ManagementPerformance ManagementProcess ImprovementWireless TechnologiesSaasBusiness AnalysisProject ManagementTelecommunicationsAnalysisTrainingTechnical SupportTeam ManagementManagementCall CenterContinuous ImprovementVoipLeadership TrainingQuality AssuranceTroubleshootingLeadershipBusiness Process ImprovementCustomer ServiceComputer HardwareCustomer Experience
ABOUT CHRIS COELLO
In my career I have built my expertise on leading operationally efficient, customer…
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