Christopher Newman

Senior Business Process Consultant @ServiceNow

Manchester, GB

Senior Business Process Consultant | ServiceNow ITSM Specialist | ITIL | Digital TransformationAs a Senior Business Process Consultant at ServiceNow, I specialise in IT Service Management (ITSM), helping organisations streamline and optimise their service delivery through best practice guidance and digital transformation. I work closely with stakeholders to design and implement ITIL-aligned processes that drive efficiency, enhance user experience, and maximise the value of the ServiceNow platform.With a deep understanding of incident management, problem management, change management, request management, service catalogue, and knowledge Management, I help businesses automate workflows, improve service quality, and reduce operational overhead. My expertise lies in translating business requirements into scalable, sustainable solutions that align with enterprise service management goals.How I Deliver Success: ITSM Process Optimisation – Analysing and refining IT service management workflows to improve efficiency and service delivery. ServiceNow Implementation & Best Practices – Ensuring organisations get the most out of their ServiceNow ITSM investment. ITIL & Service Management Strategy – Aligning IT processes with ITIL best practices for improved governance and operational excellence. Stakeholder Engagement & Change Management – Collaborating with IT leaders and service teams to ensure smooth adoption and measurable success.By leveraging my ServiceNow ITSM expertise, I empower businesses to modernise their IT operations, drive continuous improvement, and enhance their enterprise service management capabilities.

Massachusetts Institute of Technology

Fintech: Future Commerce