Chris Gould
Manager, Customer Success @ada CX
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WORK HISTORY
Manager, Customer Success @ada CX
Develop and implement strategies to maximize customer adoption, satisfaction, and retention, ensuring that our clients derive maximum value from Ada\'s platform- Lead, mentor, and grow a team of Customer Success professionals, fostering a collaborative and results-driven environment- Build strong relationships with key customer stakeholders and serve as a trusted advisor, ensuring they achieve their desired outcomes with the platform- Monitor key performance indicators (KPIs) to identify trends and opportunities for improvement, using data-driven insights to inform decision-making and strategy- Collaborate closely with cross-functional teams, including CX, Sales, Product, and Marketing, to ensure seamless customer experiences and identify opportunities for product enhancement & optimization- Act as an advocate for customers within the company, providing feedback and insights to inform product development, marketing, and sales strategies- Establish and maintain a deep understanding of our AI-powered CX platform, staying abreast of industry trends and best practices to drive innovation and thought leadership.
EDUCATION
Western University
BSc, Honours Specialization in Biology
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