Chris Maudsley

Customer Experience Manager @HSBC

Truro, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Customer Experience Manager @HSBC

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Truro, GB

Customer Experience Manager leading Data & Insights Team within Voice of Colleague and Customer

EDUCATION

1996 — 2003

Churston Ferrer Grammar School

A Levels

SKILLS

Financial RiskBranch BankingMortgage LendingCreditCross SellingPerformance ManagementFinancial ServicesBankingRisk ManagementRelationship ManagementCustomer ServiceTeam LeadershipCredit AnalysisBranch ManagementNew Business DevelopmentRetail BankingBusiness StrategyStrategic Financial PlanningCommercial BankingCredit RiskSmall Business LendingChange ManagementWealth ManagementPortfolio ManagementLoans

ABOUT CHRIS MAUDSLEY

I am currently looking for new opportunities and challenges. I have spent all of my career working in the Financial Services industry, initially in the Retail Branch environment including Retail Management roles before moving to (and spending the last decade) in Customer Experience which has given me an excellent understanding and advocacy of the utilisation of data to identify and remedy journey pain points to deliver a consistently high quality customer experience. I have experience in managing and developing teams and individuals ensuring that they consistently achieve and exceed their personal and business goals within their roles. I have strong interpersonal skills that allow me to quickly build trust based relationships with colleagues and stakeholders. I relish the opportunity to present and also enjoy coaching and training others where opportunity allows.

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Chris Maudsley — Customer Experience Manager at HSBC in Truro, GB | Unifers