Chris Mansfield
Senior Operations Manager - Surgical Specialties @NHS University Hospitals of Liverpool Group
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WORK HISTORY
Senior Operations Manager - Surgical Specialties @NHS University Hospitals of Liverpool Group
Liverpool, GB
Healthcare Operations | Surgical Transformation | Workforce LeadershipLead a £25M surgical portfolio, including 8 main theatres, a pain theatre suite, local anaesthetic surgical unit, recovery, three wards, the pain management service, the non-site-specific cancer rapid-diagnosis service, and the Trust’s perioperative services—all within one of the UK’s largest academic hospitals.Delivered a £2.2M cost-improvement programme (FY24/25) through workforce redesign, theatre productivity gains, and non-pay efficiencies.Directed major innovation programmes funded by NHS England, including the development of perioperative care coordinator roles; the merging of pre-operative assessment services across multiple sites while preserving local culture; improving national best-practice theatre start times; and deploying digital triage systems, voice-recognition technology, and enhanced POA pre-screening—improving patient throughput, safety, and experience.Recognised as a finalist at a national HSJ awards event for innovation within Pre-Operative Assessment services.Partnered with clinical leaders to optimise operating-room utilisation, reduce cancellations, and maintain performance aligned with GIRFT and NHSE benchmarks.Championed staff wellbeing and clinical governance, creating high-engagement, high-performance teams that consistently meet quality, safety, and access targets.Dedicated to leading with integrity, discipline, and compassion—bringing military precision and human-centred innovation to the role, while working tirelessly to act as a trusted ambassador for the organisation and its values.
EDUCATION
The Open University
Bachelor of Arts (Hons)
The Open University
Bachelor of Arts (B.A.) with Honours
SKILLS
ABOUT CHRIS MANSFIELD
Former UK Armed Forces Warrant Officer (Sergeant Major), Army Commando, now a Senior UK Health Operations Leader driving large-scale surgical and perioperative transformation. Experienced in workforce redesign, OR / theatre performance, and system efficiency across international healthcare networks. Passionate about service-based leadership, innovation, and strengthening collaboration between U.S. and allied health systems.A mission-driven healthcare operations leader and former Warrant Officer with over 30 years of combined service in Defence and Health. I bring a proven record of leading people, systems, and services through transformation - from military operations across multiple continents to senior NHS management in one of the UK’s largest teaching hospitals.Now serving as a Senior Operations Manager in Surgical Specialties within one of the United Kingdom’s largest academic hospitals, I manage multimillion-pound budgets, deliver financial recovery and transformation programs, and lead diverse teams across surgery, theatres, and perioperative care. My focus: to improve system performance through data-driven decisions, workforce innovation, and service redesign that places patients and staff at the centre.Having served for over two decades in the British Army, I carry forward the values that shaped me - courage, discipline, respect, integrity, loyalty, and selfless commitment and applying them to every aspect of healthcare leadership and system improvement. Those same principles underpin my approach to healthcare operations, continuous improvement, and cross-functional collaboration.I’m passionate about strengthening transatlantic partnerships in healthcare — particularly within the U.S. and allied systems — and contributing to the next generation of global health innovation, veterans’ leadership development, and patient-focused service delivery.Dedicated to strengthening healthcare and leadership collaboration across the UK, U.S, and allied systems.
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