Chris Coward

Lead Business Change Consultant @Micro Focus

Gloucester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Lead Business Change Consultant @Micro Focus

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Working with Micro Focus and HM3 establishing a Service Management Continual Improvement Capability.

SKILLS

Agile Project ManagementService Level ManagementMicrosoft OfficeScrumItilCustomer ServiceService CatalogSupplier Quality ManagementPeople SkillsCoachingConsultingStrategic Customer DevelopmentBusiness Relationship ManagementService Delivery ManagementManagementIncident ManagementCustomer RelationsTeam ManagementCommunications PlanningService TransformationProcess ImprovementMentoringProject ManagementUser ExperienceService OperationGovernanceService DeskItil Service StrategyStrategic Business ChangePeople DevelopmentProject DeliveryItil Process ImplementationIT Service ManagementChange ManagementMicrosoft WordStakeholder ManagementService DesignSupplier NegotiationPortfolio ManagementPeople Management

ABOUT CHRIS COWARD

A freelance Business Consultant specialising in Service Management, Service Delivery, Agile Methodologies and UX Mapping methods / Service Design techniques (for example user journeys and service blueprints). My consultancy advice is underpinned by an abundance of first-hand experience that I draw upon to provide real life scenarios to my clients; giving them confidence we will achieve successful outcomes together.This experience is borne from over 18 years in professional IT roles including SDM (Service Delivery Manager), Service Management Process Owner, Product Owner, Scrum Master and Business Analyst across Government and Private Sector, leading teams of 80+ and managing budgets of over £30m per annum. I am renowned for my innovative approach and the development of solutions to meet unique business challenges. My drive and determination, combined with my interpersonal skills and the pride I take in all output I produce, are key attributes in establishing trust with my clients and maintaining successful enduring relationships with them.In our digital world focussed on ever evolving technology, I put people at the heart of delivery and change, recognising the value each persons uniqueness brings. My fostering of good relationships and support to people extends even further; I also provide career coaching and mentoring to former colleagues.

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Chris Coward — Lead Business Change Consultant at Micro Focus in Gloucester, GB | Unifers