Chris Brown
Enterprise Sales Director @Five9
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WORK HISTORY
Enterprise Sales Director @Five9
Manchester, GB
Five9 is a market leading Cloud Contact Centre solutions provider, enabling global organisations to leverage the latest CX & AI tools to competitive advantage to customers.Five9 combines industry-leading AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, and driving loyalty and growth. The New CX Starts
EDUCATION
Institute of Sales and Marketing Management
Diploma in Professional Sales
Nottingham Trent University
2.1, Business Studies (Marketing)
SKILLS
ABOUT CHRIS BROWN
I\'m a sales professional in the telecommunications industry with more than 10 years experience dealing with various contact centre operations, managing client relationships, and delivering advanced technologies to improve results throughout business operations. My mission is to help companies make the most of every customer contact, and to enhance the performance and management of their operations and workforce. I work with my clients to understand their operation and more importantly, their pains – and then offer solutions to overcome those pains with technologies that work on top of, or alongside, their existing telecommunications infrastructure.My clients are companies with outbound or inbound contact teams who are handling customer communication, through various channels. The companies I work with are realising improved results through increased productivity. They have access to real-time analytics that enable them to manage their business more effectively, and to create more effective contact strategies that maximise agent resources by contacting their customers at the best time, to get the best result. I also assist my clients in managing regulatory compliance (FCA, Ofcom etc.) with solutions that address the many laws that dictate when and how businesses and consumers can be contacted.
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