Chris Bothwell
IT Service Delivery Manager (Waitrose) @John Lewis Partnership
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WORK HISTORY
IT Service Delivery Manager (Waitrose) @John Lewis Partnership
Bracknell, GB
Working across Waitrose supermarkets (and in collaboration with John Lewis department stores) to ensure high-value IT service delivery through implementation of best practice ITIL disciplines. Involved in setting up a new Service Management department and set of practices, including application of service compliance, service introduction and service availability disciplines to active services covering product sourcing; forecasting and supply chain; fulfilment, customer sales and eCommerce.
EDUCATION
University of Oxford
2:1, Classics (Literae Humaniores)
ABOUT CHRIS BOTHWELL
I\'m a proven and resilient leader in the fields of IT Service Delivery and development, with a specialism in Supply Chain IT Operations, where I have a track record of strong operational support in Supply Chain IT in a fast-moving retail environment. I\'ve worked across the whole product development lifecycle in my career, including motivating and managing large delivery teams to develop solutions to short deadlines, and leading operational teams in providing stable and improving support. I have recent positive experience of bringing formality and accountability to service provision to further the aims of the organisation.
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