Chris Aspinall
Team Manager Customer Amendments @Worldpay
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WORK HISTORY
Team Manager Customer Amendments @Worldpay
Gateshead, GB
Managing between 10 – 15 FTE of a back office function. • Reviewing processes and procedures to ensure they are up to date and providing the best service to our customers. • Produce and provide performance information upon findings for coaching plans where necessary. • Conducting regular 1-2-1’s to discuss performance and chairing Team Meeting’s to provide business and team updates. • Implementing changes to improve team performance and the service offered to customers whilst also managing the team through change. • Ensure shifts are adequately covered in order to enable the service to meet SLA’s. • Communicating performance and data to key stakeholders. • Reviewing KPI’s on a regular basis to ensure targets are achievable and also challenging. • Arranging and supporting training to upskill the team and to support with progression. • Building relationships with the team, customers and key stakeholders. • Managing and overseeing projects that are assigned to the team.
EDUCATION
New College Durham
1 GNVQ Intermediate ICT Merit Award
Derwentside College
Business Studies and IT at AVCE Level
SKILLS
ABOUT CHRIS ASPINALL
A dedicated, results orientated, innovative, focused, motivated and successful individual who has worked within the contact centre industry for the past 10 years.An experienced professional who has the unique ability to multi-task, work under pressure and communicate effectively at all levels. Extensive experience has been gained across a variety of business critical functions such as, management, training, recruitment, coaching, quality, compliance and customer service, all of which have been applied in both a ‘hands on’ and /or strategic approach.A quick learner, possessing the ability to take on new challenges, absorbing information and adapting to the need for change, specifically in relation to the fast paced contact centre environment.Fully proficient across all Microsoft packages, including PowerPoint, Excel, Outlook, Word and Visio.
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