Chris Ashall
Operations Manager @The AA
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WORK HISTORY
Operations Manager @The AA
Lead 150 FTE across insurance and membership services, spanning remote and hybrid teams- Oversaw inbound service, support, and admin functions, driving efficiency and service quality- Delivered significant cost savings and improved operational KPIs through strategic workforce planning.
SKILLS
ABOUT CHRIS ASHALL
Dynamic and award-winning Operations Manager with over 20 years of experience in the contact centre and insurance sectors, leading high-performing teams across inbound service, email, chat, and administrative functions. Known for cultivating a culture of excellence, driving operational efficiencies, and delivering best-in-class customer outcomes in regulated environments.A strategic thinker and people-focused leader, I’ve successfully managed large-scale teams across multiple sites and hybrid setups, consistently achieving top-tier engagement, retention, and performance metrics. My collaborative approach and strong communication skills have enabled me to influence senior stakeholders, lead transformation initiatives, and develop future leaders.
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