Chris Antonelli

Vice President, Customer Experience and Support Services @Solugenix

Solugenix is more than a help desk. Our core competency is providing the people, systems and structures your company needs to handle the vast array of operational challenges that come your way. In this role, I partner with restaurant and retail technology leaders to provide multi-channel, single point of contact support to franchisees, with a focus on using proactive monitoring tools to reduce downtime. A key component of this role is working with CFOs and other key stakeholders to identify opportunities for automation. I also work alongside data scientists to deliver comprehensive reporting to improve the user experience. Fintech is another area of expertise, where I have collaborated with CX professionals in the industry to reduce call/contact volume by deploying data collection to improve member experience.