Chloe Wainwright
Senior Service Delivery Manager @Bravura Solutions
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WORK HISTORY
Senior Service Delivery Manager @Bravura Solutions
Responsibilities in addition to Service Delivery Manager role include:• Lead SDM for Microservices products• Drive the Operational Readiness work Programme to manage a successful transition from Project phase to Live operations. This includes complex SAAS deliveries and major upgrades, as well as AWS Cloud MicroServices Implementations
EDUCATION
Loughborough University
Bachelor of Science (BSc), Economics
SKILLS
ABOUT CHLOE WAINWRIGHT
I am an accomplished and enthusiastic Service Manager with over a decade of experience in Service Delivery. I have particular experience within the financial services industry. I am used to managing and leading Support teams to resolve high priority and business impacting Major Incidents. With key strengths in problem solving and relationship management, I can drive improvement through the provision of excellent service and effective communication. ITIL® Certifications:• Foundation Certificate v3• Service Design (Intermediate Module)• Continual Service Improvement (Intermediate Module)• Service Transition (Intermediate Module) and• Service Operation (Intermediate Module)
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