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David Gillespie

Head of Shared Operations @Bravura Solutions

London, GB
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Head of Shared Operations @Bravura Solutions

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London, GB

Head of department encompassing Service Operations, Service Transition, CloudOps, DevOps and toolsets including ServiceNow.

EDUCATION

2005 — 2008

Nottingham Trent University

BA (Hons) - 1st Class Degree, Business Management

SKILLS

Customer ServiceItsmfCapital BudgetingIncident ManagementMicrosoft ExcelAnalytical SkillsStakeholder ManagementMicrosoft WordTeam LeadershipProject ManagementBusiness Process ImprovementService ManagementService DeskItilIT Service ManagementChange ManagementMicrosoft OfficeBmc RemedyProblem ManagementHp Service ManagerLeadershipAnalysisManagementCommunicationLotus NotesService Delivery

ABOUT DAVID GILLESPIE

I am a hard-working and passionate individual and take a great amount of pride in everything I do. My career has primarily centred around IT Service Management and Continuous Improvement, with over 15 years of experience spread across the FinTech, Retail, Manufacturing and Higher Education sectors. I firmly believe that a healthy mind contributes to success in the workplace and strive to ensure a positive work-life balance is in place for me and my team.

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