Chitsanzo Chiko Kachaje
Director of Quality Assurance and Food Safety @Home Market Foods
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WORK HISTORY
Director of Quality Assurance and Food Safety @Home Market Foods
Norwood, MA, US
Oversees and directs Quality Assurance functions to ensure highly disciplined compliance with all food safety, product and process quality parameters and standards. This includes:>Customer complaints response, resolution and tracking.>Foreign matter/ metal monitoring, resolution and tracking.>Development, monitoring and revision of Food Safety and Product Quality systems and programs, and subsequent pre-requisite programs in order to meet corporate goals and objectives.Oversees Sanitation program to ensure compliance with USDA requirements.Oversees Daily product cutting and addressing any identified concerns in a timely manner.Provides technical support to Operations to continually improve product quality and line efficiencies.Provides technical support to R&D in developing, testing and documenting new and improved products.Participates in short and long-range planning of new product opportunities to ensure complete quality and food safety risk analysis.Leads shelf-life studies to ensure consumer expectations are met every time.As part of the company\'s senior management, actively participates in Senior Leadership Team and Executive Leadership Team meetings as a voice for Product Quality and Food Safety by being a subject matter expert on Food Safety and Quality.Manages Product Tracking / Traceability program from raw materials/ ingredients\' suppliers, through processing, to final point of sale.Primary coach and mentor for personnel development within the QA team of 18 members.
EDUCATION
Framingham State University
Master of Science (MSc), Food Science and Technology
University of Malawi - Chancellor College
Bachelor of Science (BSc), Biology & Chemistry
Bentley University
Women's Executive Leadership Program
Bentley University
Bentley Mini-MBA: Essentials of Management
SKILLS
ABOUT CHITSANZO CHIKO KACHAJE
Passionate and energetic leader in Quality Assurance and Food Safety with over 19 years of solid industry and professional experience in Food Manufacturing. Motivated, results-oriented, creative and with great hands-on experience. Consistently ensuring total quality and food safety to minimize recalls and waste by participating in continuous improvement and strategic planning while ensuring consumers and customers of highest and uncompromising quality products. Making sure that company\'s standards and procedures align and in some areas exceed federal and local regulations as well as customer requirements. While as a Quality Assurance leader, had successful second- and third-party audits; and reduced consumer complaints by at least 15% yearly.Hard-working, committed to ethical leadership, and a trusted team member.Very proud to be part of a company\'s growth from $50 million to $400 million in my 18 years with it.
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