Chiranjib Das
Senior Customer Success Manager (Csm) Architect @IBM
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WORK HISTORY
Senior Customer Success Manager (Csm) Architect @IBM
Warwickshire, GB
Responsible for generate Customer Value/Success through specialized Cloud Paks platform on Hybrid Cloud- Help Customer to realize business value from their IBM technology adoption in their ELA and scale and sustain- Co-create MVPs and POCs to accelerate time to value- Identification of new use cases enabling strategic initiatives & Demonstration of value out of IBM Cloud Pak offerings- Enabling business innovations and strategic digital transformations, conduct workshops to identify and validate business-driven use-cases- Validate architecture design according to Architecture Design Principles & best practices- Modernise Integration platform with IBM Hybrid iPaaS - Help Customer to reduce integration complexity by systematically migrate MQ/ACE to Cloud Kubernetes or On-prem Kubernetes container environment- Help building robust Disaster Recovery (DR) system with MQ & ACE pre-built container image & automated HELM scripts- Benefit analysis on KAFKA with other messaging platform for synchronous and asynchronous aspect and help customer to build MQ solution with KAFKA to build faster transaction processing sysetm with Mainframe- Skills : Cloud Paks On Hybrid CloudCloud Pak for IntegrationWatsonX.AI PlatformObservability : Instana, Turbonomics Tools : Gainsight, IBM Sales Cloud(ISC)Integrations : Hybrid iPaaS with IBM WebMethod, MQ in Container / MQ SaaS, ACE, Sterling B2B File Gateway, Event Streams & Event Automation
EDUCATION
Centre for Development of Advanced Computing (C-DAC)
PG-DAC , Advanced Computing
NetajiVidyaPith, Rly HS School, Maligaon, Guwahati-11,Assam
High School, Science
National Institute of Technology Silchar
Bachelor of Engineering, Computer Science and Engg
SKILLS
ABOUT CHIRANJIB DAS
I am a seasoned Technology Leader with 23 years of IT experience, lead technical enablement and strategic modernisation ensuring adoption and expansion of IBM Hybrid Cloud and AI solutions through proactive engagement, architecture validation, and value-driven deployments. My role spans conducting workshops, validating designs, accelerating deployments to maximise ROI and business outcomes.Prior to IBM, led a technology portfolio up to $5M, solution architecture for large-scale digital transformations for global enterprises, achieved measurable cost reductions and operational efficiencies. Led & established track record in execution of medium to large scale complex programs with diverse cross-functional AGILE teamsKey Achievements at IBM:• Delivered one of the most impactful contributions for a leading UK based retailer’s cloud migration, earning exceptional client feedback for bridging technical gaps, leading modernisation workshops, and mitigating operational risk.• Led UK based retailer’s strategic EDW migration, earning the IBM Client Award for Winning Collaboration• Led cloud transformation for Planning Analytics and Cognos, enabled Turbo deployment contributing to £80K for a leading UKI retailer.Highlighters – Implemented next‑gen tech stack with PaaS and cloud for large‑scale digital transformation.• Delivered DOCP (Digital Omnichannel Platform) BSS transformation achieving 40% Capex/Opex reduction and 10% profit increase through microservices/API‑driven single‑page digital experience.• Migrated major Telco SMS/MMS services from legacy to Oracle OSB/OCSG Network Gatekeeper, enabling 30M messages/day marketing throughput.• Built NGIN (Next‑Gen Intelligent Network) transforming OSS with Oracle SIP‑based OCCAS solution, creating centralized virtual call routing and reducing OPEX by 50%.• Designed SaaS‑based smart connected community framework (S+CC) under Accenture Mobily Service Platform using RESTful, device‑agnostic architecture supporting mobiles, TVs, and IoT/m2m devices.Beyond execution, I’ve showcased IBM’s technology leadership through MQ/ACE containerization and webMethods hybrid integration demos at IBM events.I’ve also led on‑site data‑quality modernization workshops, helping clients strengthen customer data platforms, generate modernization opportunities, and shape multi‑year transformation roadmaps.With advanced certifications in Integration, Cloud, and WatsonX, and a proven ability to translate client challenges into actionable strategies, I’m prepared to lead organisational technical vision as an technical leader
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