Chirag Mukhija

Customer Success Manager Sr Renewal Analyst @Advantive

IN

Tracked and managed the renewal pipeline using Salesforce for 500+ accounts, ensuring timely updates and compliance with the contract renewal process.* Conducted proactive outreach to customers before contract renewals to discuss usage, terms, and any necessary changes for the upcoming period.* Delivered regular renewal forecasts, identifying potential churn risks and upsell opportunities using Salesforce data analytics.* Analyzed customer usage patterns, satisfaction scores, and adoption metrics to flag accounts at risk or identify upgrade opportunities.* Collaborated closely with the sales team to ensure smooth and timely contract renewals by providing strategic customer insights.* Collected and addressed customer feedback to drive satisfaction, influence renewal decisions, and enhance product and service offerings.* Maintained accurate records of contracts and agreements in Salesforce, ensuring alignment with legal and customer requirements.* Identified and pursued upsell and cross-sell opportunities during renewal conversations based on customer needs and product alignment.* Automated the renewal workflow using Salesforce features, improving efficiency through automated reminders and quote generation.* Created detailed reports and dashboards in Salesforce to monitor renewals, analyze KPIs, and provide actionable insights for internal teams.

Modi Institute of Technology,Kota

Bachelor of Technology - BTech, Information Technology