Chinmay Shandilya

WORK HISTORY

EDUCATION

ABOUT CHINMAY SHANDILYA

I\'m a 2017 passed-out graduate from the Indian Institute of Information Technology, Jabalpur, an Institute of National Importance recognised by the Government of India, and have 6+ years of experience working with small to mid-size startups. Pursued my MBA from SP Jain Institute of Management and Research. In my previous stint, I worked with Zoomcar and played a pivotal role in helping mobility consumers across the globe to take their next big leap to adapt to India\'s first-ever car-sharing marketplace model. I also had a chance to start my corporate career with Nash Ventures ( a bootstrapped startup) as an Operations Lead under the guidance of startup founders, recognized as Forbes 30 under 30 Asia 2018, for the contribution to the ideation of products that can be built on technologies like blockchain. I have experience in scaling marketplace platform businesses, and providing services to the users, by understanding the user friction points in the entire journey through customer surveys, ratings, and feedback along with 1 year of experience in launching global operations for Zoomcar in Southeast Asian Markets. Being a part of the start-up ecosystem, I always had a chance to wear multiple hats and work along with cross-functional teams like Business, UX, Operations, Marketing, etc, which helped in developing multiple perspectives to tackle a problem statement and provide solutions for improvement through process, product or policy route. I have managed teams of business analysts and a bunch of assistant program managers and have worked with founders/Chief of Staff to build organization-wide OKR structure and align each individual\'s contribution to the broader business objectives.Core Competencies - Product management - AI Conversational Products - Product Strategy - User Research - Root Cause Analysis - Go To Market StrategiesKey Metrics - Net Promoter Score - Customer Satisfaction Score - Trip Ratings - Customer churn ( Repeatability )- Customer Escalations- Cost Reduction ( Turning cost centre to revenue centre )