Chinmay Trivedi

Senior Customer Service Executive @SKF ISEAM

Pune, IN

Ensure efficient and accurate handling of customer orders / schedules and queries based on the contract entered in the system.Ensure efficient order management through designed tool.Monitor the progress and ensure complete execution of the order till delivery to customer.Coordinate with supply chain planner as and when required for timely delivery of material and to ensure no line stoppage at customer end.Support CS Manager, Key Account Managers/Sales Managers/Unit Head to achieve monthly/quarterly and yearly targets of the business unit.Implement various customer and distributor engagement initiatives from customer service point of view.Proactive approach to handle customer complaints and acknowledge the same through corrective and preventive actions.Hands-on to use multiple platforms for efficiency.Identify and implement process improvements.Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time.

Savitribai Phule Pune University

MBA, Logistics, Materials, and Supply Chain Management

Savitribai Phule Pune University

Post Graduate Diploma, Materials & Logistics Management