Chiannon Harvey Pauley
Customer Success Manager @Eltropy
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WORK HISTORY
Customer Success Manager @Eltropy
Own full lifecycle management for 55+ mid-market & enterprise customers, overseeing$2M+ ARR- Act as a trusted advisor to manage relationships with clients & C-level executives to align account strategy and use cases with business objectives to deliver value roadmaps- Contribute to expansion pipeline development, closed-won upsells, and renewalrate- Collaborate with internal teams to execute comprehensive media strategies and incrementality experiments, enhancing clientengagement through tailored solutions and customer training and education- Facilitate the onboarding of new clients, ensuring a smooth transition and setup to maximize initial engagement
EDUCATION
Kennesaw State University
Public Relations, Communications
ABOUT CHIANNON HARVEY PAULEY
Customer Success Manager @ Eltropy | FinTech | AI | Digital Communications
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