Kayleigh Gaddor
Customer Success Manager @Eltropy
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WORK HISTORY
Customer Success Manager @Eltropy
Financial access for all - any time, anywhere! Eltropy helps credit unions and community banks have critical conversations with members in the channel of their choice.
EDUCATION
St.Edward's University
Bachelor of Arts (B.A.), History
University of Buenos Aires
Spanish
SKILLS
ABOUT KAYLEIGH GADDOR
Customer advocacy is at the core of everything I do—when my customers win, I win! Currently, I partner with credit unions to accelerate product value through scalable education and enablement strategies. By leveraging Eltropy’s best-in-class unified conversation platform, I help community financial institutions modernize their member engagement strategy, while reducing complexity for frontline staff.With 15 years of experience across SaaS, virtual training, and community management, I specialize in using technology to scale internal processes that drive retention. Having supported Enterprise and Fortune 500 accounts as well as some of the country\'s largest CUs, I bring a high-performance track record of turning complex digital transformations into measurable growth.Skills and Areas of Experience: Customer Success · Relationship Management · Knowledge Base Administration · Enterprise Software · Teamwork · Project Management · Content Creation · Strategic Planning · Scale · Strategic Thinking · Relationship Development · Business-to-Business (B2B) · SaaS · Communication · Documentation · Social Media · Community Management · Virtual Instructor Led Training · User Experience Research · CRM · Salesforce · Renewals · Cross-functional Teamwork
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