Chhaya Soni
Director, Global Customer Support @Cornerstone OnDemand
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WORK HISTORY
Director, Global Customer Support @Cornerstone OnDemand
EDUCATION
University of Mumbai
Bachelor of Engineering - BE, Computer Engineering
University of Mumbai
Diploma, Computer Science
University of Wales, Cardiff
Master of Business Administration - MBA
ABOUT CHHAYA SONI
Customer-Centric Support Leader | 14+ Years in the Internet Industry | Passionate About Customer Success & Operational ExcellenceExperienced IT professional with over 15 years in the internet industry, known for driving customer success, operational efficiency, and high-performing teams. I am deeply committed to aligning business goals with customer outcomes — consistently putting both organizational and customer success at the forefront.Recognized for a strong sense of ownership, relentless work ethic, and a people-first leadership style. I bring a balance of strategic thinking and hands-on execution, with a proven track record in building scalable support operations, leading through change, and coaching future leaders- Core Skills & Strengths- Customer Retention & Success- Escalation & Incident Management- People Management & Team Leadership- Coaching & Mentoring- Performance & Operational Management- Technical Support & Service Delivery
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