Cheryl Leach
Operational Performance Manager @Virgin Media O2
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WORK HISTORY
Operational Performance Manager @Virgin Media O2
Managing the delivery of one of our partners against set SlAs and KPIs whilst building engagement and ensuing we have a one team ethos.
EDUCATION
Frodsham High School
GCSE, Science chemistry/Biology
Frodsham High School
GCSE
SKILLS
ABOUT CHERYL LEACH
I have over 22 year’s experience working within Operations, in adverse & complex customer focused roles with a wide range of stakeholders from customer service agents to directors and 3rd party contacts, I am logical & analytical thinker who takes pragmatic approach to investigating and resolving customer issues. I have been able to demonstrate these skills in my daily role and also in additional roles including service improvement projects in the wider department.Specialties- Analytical & Technical thinking with a keen eye for detail- Process and service improvements- Excellent Problem solving skills- Outstanding communication, Interpersonal & Customer service skills- Network management- Excellent organisational skills- Queue management- Able to prioritise workload effectively & work to difficult deadlines- ITLL- Customer Service- IT Management- Change Management- Project Management- SOX Legislation- Risk Management- Process Improvement- Business Continuity- Strong People management skills
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