Chelsey Coyne
Tier 3 Claim Owner - Bodily Injury @Farmers Insurance
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WORK HISTORY
Tier 3 Claim Owner - Bodily Injury @Farmers Insurance
Durango, CO, US
Investigate, evaluate, and resolve bodily injury claims in accordance with company guidelines.Ensure timely and effective communication with insured parties and claimants.Consistently meet and exceed quality standards in claim handling and documentation.Complete Post-Injury Recovery Plan of Action (PIRPOA) within designated timeframes.Facilitate timely settlements and payments, driving customer satisfaction as reflected in Net Promoter Score (NPS) and client feedback.
EDUCATION
University of Houston-Clear Lake
Master of Science (M.S.), Health Physiology and Exercise Science
University of Houston-Clear Lake
Bachelors of Science, Health/Health Care Administration/Management
SKILLS
ABOUT CHELSEY COYNE
I am an accomplished insurance professional with extensive experience as an Agency Producer, Client Relations Specialist, Operations Manager, and most recently, a Tier 3 Claim Owner specializing in Bodily Injury. My career spans both personal and commercial lines, where I leverage a blend of interpersonal expertise and operational insight to drive productivity, sales, and overall business growth.I excel in building strong client relationships, leading high-performing teams, and optimizing processes to enhance efficiency and deliver results. I thrive in fast-paced environments and enjoy tackling complex challenges with creative, practical solutions. In my current role, I investigate and resolve bodily injury claims, consistently meeting quality standards and achieving high customer satisfaction—reflected in multiple perfect Net Promoter Scores (NPS) and strong claim resolution rates.What truly motivates me is helping others succeed—whether it’s supporting clients, guiding teams, or driving organizational results. I am committed to collaboration and fostering a positive, productive work culture.If you’re looking to connect with a results-driven professional who brings a fresh perspective and a genuine passion for making an impact, let’s connect!
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