A. V. Satyanarayana Chitikala

Senior Pega Developer @Metronet

New York, NY, US

Description: Metro Net, a telecommunications or network service provider, has started a project to improve its operations and customer service by implementing an Outside Plant (OSP) and an Enterprise Ticketing Tool. This project aims to streamline and optimize the management of Metro Net\'s physical network infrastructure, enhancing its ability to efficiently handle customer inquiries, requests, and issues.Responsibilities:• Implemented Agile / Scrum Methodology and participated in the development & conversion of businessrequirements into JIRA stories.• Designed and implemented end-to-end Pega applications, including workflows, UI components,integrations, and case management.• Collaborated with business analysts to convert business needs into Pega technical solutions.• Developed and customized Pega rules, flows, activities, and data transforms.• Integrated Pega applications with external systems using REST and SOAP services.• Performed unit testing and participated in UAT support and production deployments.• Conducted code reviews to ensure compliance with Pega best practices.• Worked with Business Leads and Business Analysts to define business requirements and develop them.• Integrated with external systems to retrieve or send data using Connect SQL, Connect SOAP, and Service SOAP.• Worked on PRPC User Interface development, Sections, Harnesses, and Flow Actions.• Created Process flows and Properties based on requirements.• Built scalable Pega components using the PRPC platform for various modules, including customer service andworkflow management.• Created data models and integrated rules to enhance business logic.• Resolved production issues, conducted root cause analysis, and implemented permanent fixes.• Participated in release planning, sprint demos, and retrospectives.

Vignan's Foundation for Science, Technology & Research

Bachelor's in Technology, Electrical, Electronics and Communications Engineering

St. Francis College

Master's Degree, Information Technology