Chase Doney

Customer Service Staff @Publix Super Markets

Madeira Beach, FL, US

In this dual-role position, I support management by ensuring smooth operations across both team leadership and back-office functions. I coordinate a team of 20+ front-end associates, ensuring seamless shift changes, clear assignment of responsibilities, and effective task distribution to meet store demands. I also play a crucial role in customer service, addressing client concerns both in-store and over the phone to quickly resolve issues and enhance satisfaction. On the operational side, I handle cash management, safe balancing, and ensure all in-store accounting and corporate reporting tasks for Publix Corporate are executed with precision and timeliness. My role is key in maintaining both excellent customer service standards and operational accuracy to support store efficiency.

University of South Florida Muma College of Business

Bachelor of Science - BS, Finance, concentration in Investment Analysis, minor in Economics