Charlotte Wall

Commercial Executive @Microsoft

Reading, GB

As a Commercial Executive, I serve as a trusted advisor, leading the design and execution of our customers\' commercial strategies and negotiations. My role involves selling the right commercial solutions at the right time, ensuring every deal is compliant and profitable for Microsoft.Key Responsibilities:Customer Engagement: I work closely with Licensing Sales Specialists, Business Managers, and Corporate Customers to deliver licensing and pricing expertise, along with contractual and operational guidance.Deal Management: I manage deals for the corporate accounts sector, creating customer pricing proposals, drafting contracts, and collaborating with partners, Microsoft, and customers to ensure deals are executed correctly.Team Collaboration: I work with internal and external teams to ensure deals are approved, successfully closed, and revenue is finalised.Pipeline Management: I initiate and attend meetings with Sales and Business Managers and internal Finance teams to understand the pipeline, gain updates, and provide guidance.Reporting and Analysis: I analyse and report on deals to provide the business with necessary reports and forecasts.Customer Service: I provide guidance and excellent customer service to partners and customers, acting as the primary point of contact and escalation for Microsoft customers. I offer licensing knowledge and handle contractual queries to ensure compliance is met.Continuous Learning: I maintain current licensing and compliance knowledge at all times and train new staff on current practices and procedures. I stay up to date with Microsoft licensing to ensure an in-depth understanding of Microsoft licensing programmes and keep my Microsoft certifications current.Promoting Microsoft Solutions: I attend customer meetings to promote and provide licensing expertise and to upsell Microsoft technology and agreements.