Charlotte E.
Head of Strategic Brand Programme (Avs) - Amazon Fresh @Amazon
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WORK HISTORY
Head of Strategic Brand Programme (Avs) - Amazon Fresh @Amazon
London, GB
Lead a large-scale managed commercial services programme within Amazon’s Retail business, overseeing teams of 40+ FTE as the function scaled and evolved across EU and UK markets.Accountable for programme-level commercial performance across a portfolio of strategic vendor accounts, including revenue growth, operational improvement, customer satisfaction and cost-to-serve optimisation.My remit has expanded over time to include leadership across multiple business areas, including high-growth and strategically prioritised categories requiring significant adaptation of the central service model to meet changing operational and commercial demands.Designed and launched new service propositions within the programme, expanding vendor value while improving contribution and overall programme economics.Represent the function in senior cross-functional forums across Retail, Finance and Operations.
EDUCATION
Sciences Po
Diplome de l'IEP, International Politics & Business
The University of Edinburgh
MA, French & Spanish
London Business School
MBA, Business
ABOUT CHARLOTTE E.
I am a Director-level Customer and Commercial leader with experience running large-scale managed service organisations within Amazon’s Retail business.I lead a 40+ FTE team, working through a group of managers, with accountability for program-level commercial performance, operating model optimisation and customer satisfaction across a portfolio of strategic vendor accounts.My work sits at the intersection of commercial discipline and organisational design. I focus on building structured, high-performing teams that deliver sustainable revenue and contribution growth, while improving productivity and cost-to-serve.Over time, I have led operating model redesigns, strengthened execution mechanisms, and developed new service propositions to expand value for customers and improve programme economics.Alongside commercial results, I place strong emphasis on engagement and retention. I am motivated by creating environments where people can do their best work and deliver strong outcomes over the long term.
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