Charlie Pilotti
Staff Information Security Engineer @ServiceNow
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WORK HISTORY
Staff Information Security Engineer @ServiceNow
Santa Clara, CA, US
Led enterprise rollout and upgrade of BeyondTrust PowerBroker (PBRun) across Linux servers and 80+ policy servers using automated Puppet deployments and a structured Canary–Crawl–Walk–Run (CCWR) strategy.• Deployed and configured CyberArk PAM within corporate environments, establishing vault governance, credential management, and secure workflow integrations.• Built a secure ServiceNow automation toolkit (Selenium-based login extractor + Python CLI) to batch-create and manage work items from JSON, reducing manual ticketing effort.• Transitioned privileged access from persistent entitlements to Just-In-Time (JIT) workflows integrated with ServiceNow and SailPoint, materially reducing standing privilege and audit exposure.• Documented and visualized the Puppet change lifecycle using a Canary–Crawl–Walk–Run model to standardize deployments and reduce risk.• Redesigned LDAP role architecture to enforce least-privilege access by machine type across enterprise environments.• Architected Terraform-based Infrastructure as Code across Azure and AWS, embedding secure deployment patterns into CI/CD pipelines.• Designed enterprise Power Automate workflows leveraging centralized datasets to send dynamic mass communications, track ownership responses, and issue automated follow-ups — reducing manual reconciliation effort by over 98%.• Implemented Splunk-based monitoring and alerting to proactively detect IAM and policy anomalies.• Built automated validation pipelines to ensure configuration integrity prior to production releases.• Introduced Agile delivery frameworks (epics, sprints, dashboards, KPIs) across the PAM program to improve visibility and prioritization.• Formalized Puppet configuration lifecycle documentation now used for developer onboarding and change governance.
EDUCATION
University of North Carolina Wilmington
Bachelors, Information Technology
American Military University
Bachelor's Degree, Information Technology
SKILLS
ABOUT CHARLIE PILOTTI
Security engineering leader with 14+ years of experience across cloud engineering, identity and access management (IAM), and enterprise privileged access modernization.My career started in the U.S. Army managing mission critical tactical systems. That experience shaped the disciplined, systems focused mindset I bring to large scale security architecture and enterprise transformation today.Most of my work focuses on modernizing privileged access, reducing standing privilege, and building automation that allows security programs to scale without increasing operational overhead.At ServiceNow I have led large scale infrastructure and access modernization efforts including upgrading BeyondTrust PowerBroker across Linux servers and 80+ policy servers using automated Puppet deployments and a structured Canary Crawl Walk Run rollout strategy. I have also worked on integrating CyberArk, ServiceNow, and SailPoint to move organizations away from persistent privileged access toward more secure Just In Time access models.I spend a lot of time building automation and engineering workflows that make complex security systems easier to operate. More recently that has included incorporating AI directly into my development workflow using tools like Claude Code and ChatGPT inside VS Code to critique designs, prototype solutions, and pressure test security automation before implementation.Across cloud, identity, and infrastructure security my focus is simple. Build systems that reduce risk, simplify complexity, and allow organizations to move faster with confidence.
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