Charlie Friend
Senior Systems Administrator @Brivo
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WORK HISTORY
Senior Systems Administrator @Brivo
Bethesda, MD, US
Recently promoted to Senior Systems Administrator, I oversee, provision, integrate, and continuously enhance Brivo’s core technology stack to support scalable, secure, and data-driven operations across the business.In this role, I’ve expanded beyond Salesforce administration into a cross-functional systems ownership model—partnering closely with Finance, Sales, Marketing, Support, and Leadership to ensure our platforms work together as a cohesive ecosystem. I lead system design decisions, data flows, access governance, and automation across tools including NetSuite, Salesforce, HubSpot, ZoomInfo, Zoom, Google Workspace, and Google Gemini.My focus is on improving operational efficiency, data integrity, and user experience—whether that’s optimizing revenue workflows, aligning systems post-integration, strengthening reporting, or reducing manual work through automation. I take pride in being a technical owner who can translate business needs into durable system solutions.
EDUCATION
Chapman University
Bachelor's degree, Political Science and Government, Business Administration
Northern Virginia Community College
Data Center Operations Certificate, Data Center Operations
SKILLS
ABOUT CHARLIE FRIEND
Professional with 4+ years of experience working with digital interconnected systems, now seeking to transition into work with physical interconnected systems in data center or commercial electrical environments. Through my experience, I’ve developed a careful, detail-oriented approach to understanding how connected systems interact and function over time, which I believe translates well to working with physical systems. I value technical learning, clear communication, and enjoy problem-solving in environments where precision and reliability matter.I’m currently completing a Data Center Operations Professional Certificate at Northern Virginia Community College (NOVA) and seeking to transition into a Data Center Technician Apprenticeship or Electrical Apprenticeship within the Data Center industry, where I can continue learning, gain hands-on experience, and contribute to maintaining dependable technical infrastructure.
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