Charles Rutherford

Director of Business Process Management @Mecklenburg County

Charlotte, NC, US

Responsible for setting the overall direction, planning, developing, and overseeing a business unit that supports County departments and agencies with optimizing operational efficiencies and improving service quality.• Established a BPM business unit within IT-PMO in 2007 to lead initiatives that included a series of medium complexity projects to large complex programs across the enterprise.• Assembled a high performing team by developing and recruiting lean six sigma professionals with a diverse background in technology, engineering, training, merger & acquisition, and manufacturing.• Developed a strategic business plan with a five year maturity model that facilitated the development of the following service portfolio: Business Process Re-Engineering, Business Architecture, Program Management, Strategic/Hoshin Planning, Change Management, and Operational Excellence.• Incorporated performance metrics to ensure project outcomes had an impact on the following business KPI: Efficiency, Effectiveness/Quality, and Financial. Average 8-year project measure 97%.• Created a lean six sigma training program in partnership with a local college to train employees in an effort to educate and establish a basic process improvement foundation.• Established a fee funded business model that offers BPM service to other government agencies outside Mecklenburg County, such as the City of Charlotte and Charlotte Mecklenburg Schools.• Promoted to Director of BPM reporting to the County Manager’s Office in 2012 and restructured the team to include program managers that oversee lean six sigma professionals supporting a LOB.

University of North Carolina at Charlotte

BS, Mechanical Engineering Technology