Chantal M.

WORK HISTORY

EDUCATION

ABOUT CHANTAL M.

I am a passionate and results-oriented professional with over six years of experience driving customer success, revenue optimization, and marketplace operations across diverse industries, including e-commerce, luxury goods, government institutions, and non-profits. My unique expertise lies in creating and executing customer-centric strategies that deliver tangible results, such as increasing subscription renewals, optimizing operational workflows, and fostering long-term client relationships.What I bring to the table is an exceptional ability to blend data-driven insights, strategic account management, and cross-functional collaboration to solve complex business challenges. I specialize in onboarding and training programs that maximize product adoption, developing scalable subscription models, and uncovering upselling opportunities that enhance customer lifetime value.At Alibaba.com, I spearheaded client onboarding initiatives across five European markets, boosting renewals by 76% in a short time period. While at Balenciaga, I designed a global OMNI refusal dashboard that improved sales efficiency and customer satisfaction across markets.With a strong educational foundation, including an MBA in International Hospitality & Luxury Brand Management and certifications in global management, I bring an international perspective and a deep understanding of diverse cultural markets.I am passionate about delivering exceptional customer experiences, empowering teams, and leveraging data and technology to drive continuous improvement. Let’s connect if you’re looking for a professional who combines strategic thinking, operational excellence, and a customer-first mindset to achieve impactful results.