Chandni Dhabalia
Learning and Organization Development Manager @Shaadi.com
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WORK HISTORY
Learning and Organization Development Manager @Shaadi.com
Leading end-to-end change management interventions for the Customer Service function (~100 employees), enabling smoother adoption of new processes and achieving a 4.8/5 score on training effectiveness and adaptability post-intervention.2. Revamping and managing the onboarding program for new hires, with a satisfaction score of 4.3/5 and measurable improvement in early-stage engagement.3. Developing and delivering behavioral learning programs (e.g, Proactive Mindset, Rapport Building) aligned with organizational capability priorities.4. Facilitating a high-impact Communication workshop for the UI/UX team, enhancing clarity, confidence, and influence in design storytelling and stakeholder advocacy.5. Driving the Leadership Accelerator Program for newly promoted Team Leaders and Assistant Managers, with a focus on situational leadership, coaching conversations, and communication to build critical people-management capabilities.5. Mentoring Management Trainees in shaping a performance-driven Rewards & Recognition framework for Sales and Service teams to reinforce key behaviors and motivation.6. Curating a comprehensive learning journey for Management Trainees in collaboration with cross-functional stakeholders, integrating behavioral and functional capability-building to accelerate role readiness.
EDUCATION
Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
Bachelor of Arts - BA
St. Xavier's College
JUNIOR COLLEGE
Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
Master of Arts - MA
Karnavati University (KU)
Doctor of Philosophy - PhD
ABOUT CHANDNI DHABALIA
I don’t just \"do HR\".I apply behavioral science to solve business friction.…
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