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Krishna Chaithanya
Product Support Engineer @Brinqa
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WORK HISTORY
Product Support Engineer @Brinqa
IN
Brinqa is a leading provider of unified cyber risk management and security analytics. Our SaaS platform enables organizations to make fast, data-driven cyber-risk decisions through real-time analytics, automated assessments, and intelligent remediation workflows.My Responsibilities:Technical Support & Troubleshooting:I handle technical issues raised by customers through Jira and connect with them on Zoom to resolve problems. I analyze logs, Support data integrations,Grafana metrics,Java and Groovy logic, and work with Neo4j using Cypher queries. I also analyze REST API responses from sources like Qualys, ServiceNow, and Tenable etc; to validate cybersecurity vulnerability data. I replicate issues in test environments, perform root-cause analysis, and document bugs for engineering.Case Management:I manage technical cases end-to-end, ensuring clear ownership, proper escalation to internal teams (engineering, product, DevOps), and maintaining high standards of case hygiene. I ensure customer satisfaction throughout the lifecycle of each issue.Customer Communication:I maintain clear, professional communication with customers, offering regular status updates, actionable guidance, and post-resolution follow-ups.Knowledge Development:I create knowledge-base articles to help internal teams resolve recurring issues more efficiently.
EDUCATION
Sri Venkateswara University
Bachelor of Technology - BTech CS
SV Government Polytechnic Tirupati
Diploma, Computer Engineering
ABOUT KRISHNA CHAITHANYA
Technical Support Engineer with around 3 years of experience in SaaS product support, technical troubleshooting, and application maintenance. Skilled in delivering high-quality support while consistently meeting SLAs. Proficient in Java, SQL, and a wide range of tools and databases. Strong problem-solving abilities with a focus on customer satisfaction and efficient issue resolution.Key Skills:Programming Languages: Java, SQLTools: Tomcat,EclipseDatabases: MS SQL Server, MySQL, Fundamentals of Neo4j and Cipher QueriesTicketing: Zendesk, Jira, FreshdeskREST APIsOS: Windows, LinuxI focus on troubleshooting, improving performance, and collaborating with teams to enhance system efficiency and ensure customer success. Always ready to learn, I strive to apply my skills to deliver excellent support and contribute to continuous improvement.
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