Chad Klass
Client Success Growth Lead @ICUC
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WORK HISTORY
Client Success Growth Lead @ICUC
by identifying and securing net-new expansion, upselling, and cross-selling opportunities across the existing client base.•, securing $,(variance) and $. in the first five months of the role (Since June 2025).• and \'go-to\' expert for the Client Success organization, architecting customized, high-value proposals that solve complex client challenges.• -(Product, Marketing, Reporting) to explore and develop new, innovative service offerings that expand ICUC\'s market capabilities.• (including Generative AI and Agentic AI) into viable, scalable solutions that create new revenue streams and deliver advanced value to clients.• on adopting next-generation social strategies, moving beyond retention to build long-term strategic partnerships focused on measurable expansion and ROI.
EDUCATION
University of Minnesota Crookston
Bachelor of Science (BS)
The George Washington University
Master's degree
SKILLS
ABOUT CHAD KLASS
I\'m a client success leader who bridges the gap between innovative social strategy and measurable business growth. I don\'t just manage client relationships; I architect their next stage of evolution.As a Client Success Growth Lead, I specialize in moving accounts beyond retention and into true strategic partnership. I act as the lead \"go-to\" solutions consultant, identifying and securing high-value expansion, upsell, and cross-sell opportunities. My approach involves digging deep into complex business challenges to craft high-impact solutions that consistently deliver measurable commercial growth.My focus is on the future. I partner with Director-level leadership across Product, Client Success, and Reporting to co-develop the next generation of service offerings. I\'m passionate about translating emerging tech—from Generative and Agentic AI to new customer care models—into actionable, scalable strategies that keep our clients (and our company) at the forefront of innovation.EXPERTISE: Revenue Expansion, Solutions Consulting, Go-to-Market (GTM) Strategy, Strategic Account Growth, Generative AI, Cross-Functional Leadership, Social Media Strategy, Social Customer Care, Digital Innovation, Client Relationship Management, Sprinklr & Sprout Social (Strategic Advisement).
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