Cesar Ruiz
Manager - Salesforce Global Support, Solutions & Service Management @Pfizer
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WORK HISTORY
Manager - Salesforce Global Support, Solutions & Service Management @Pfizer
Montreal, QC, CA
Management of Salesforce CRM, MuleSoft and Medallia CX technical support resources in US/CAN, India and Philippines. Stakeholders management• Manage Tech Support operations for Salesforce Service Cloud, Health Cloud, Omni-Channel and MuleSoft• Drive operational improvements to enhance customer satisfaction and teamwork using best practices.• Promote professionalism and a positive work environment to boost productivity and customer success
EDUCATION
Stanford University
Certificate, Product Management
École des sciences de la gestion (ESG UQAM)
Executive MBA, Business Administration, Management, Strategy and Operations
Concordia University
Java Programming, Software Development
Universidad de Lima
Bachelor of Science - BS, Systems Engineering
ABOUT CESAR RUIZ
Experienced IT and Salesforce Operations Leader with over 25 years of international…
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