Ceri Hilary Callander

WORK HISTORY

ABOUT CERI HILARY CALLANDER

As an accomplished professional with 24 years of experience, I specialize in project management and training, with a focus on SaaS and EHR software product launches and technology adoption. I excel at designing and executing comprehensive training programs to optimize client onboarding and proficiency.My expertise lies in leading cross-functional teams and driving strategic communication to ensure seamless implementation and user adoption. I\'m an accomplished Agile Scrum Master with 24 years of experience optimizing team performance in diverse environments, having enhanced team productivity by 30% through facilitating Scrum ceremonies. I\'m also a proven leader in coaching Agile best practices, removing impediments, and driving continuous improvement.My skills include Kanban, Agile Coaching, Cross-Functional Collaboration, Scrum Master, Global Support, Sprint Planning, Continuous Improvement, Scrum Ceremonies, Backlog Prioritization, Project Management, Stakeholder Engagement, Jira, Internal Communication, International Teams, Agile Metrics Tracking, Product Owner, Agile Methodologies, Agile Transformation, Scrum Best Practices, Agile Team Performance, and Agile Environment Management. I am proficient in tools such as Jira, Salesforce, Slack, Trello, MS Co-Pilot, MS Project, PowerPoint, Miro, Zoom, MS Teams, Google Suite, MS Outlook, and Google Gemini.Over my career, I\'ve achieved significant results, including:* Orchestrating multi-project implementations and enhancing client adoption through tailored post-sales training and EHR support for SaaS applications at Focus Solutions.* Spearheading Agile methodologies as Scrum Master, creating comprehensive internal documentation that reduced onboarding time by 40%.* Designing and implementing tailored training curricula for complex medical SaaS applications, achieving a 95% user proficiency rate within 3 months.* Achieving a 30% reduction in client onboarding time by developing a social training model.* Achieving consistent 5/5 CSAT ratings, leading to a 20% boost in customer satisfaction.* Spearheading Agile transformation for 7 cross-functional teams at Izotope, Inc, improving team productivity by 30%.* Streamlining campaign production workflow, reducing time-to-market by 60% and increasing team capacity by 40%.* Coaching 20+ team members on Scrum best practices, resulting in increased participant understanding, engagement, and enhanced self-organization within teams.I hold certifications as a Scrum Master Certified (SMC), and Certified Professional - Agile Marketing (ICP-MKG)