Carlos Diánez López de Sagredo

Onboarding Specialist @Cleancloud

London, GB

Driving customer success at CleanCloud, a leader Point of sale software for Dry cleaning & Laundromats, by managing the full onboarding process for clients in 98+ countries. I guide customers through configuration, training, and implementation to ensure they achieve maximum value from our platform- Deliver engaging, personalized training sessions and webinars to empower users with confidence and expertise in our software- Build strong, trust-based relationships with customers, understanding their unique needs and aligning solutions to their goals- Address technical challenges swiftly, collaborating with internal teams to ensure seamless issue resolution- Continuously enhance onboarding processes by creating resources like help guides, email templates, and training methodologies- Collect and relay customer feedback to drive product improvements and keep users informed of updates.Thriving in CleanCloud’s fast-paced, high-growth environment, I combine a detail-oriented mindset, technical problem-solving, and a passion for customer success to deliver exceptional experiences every day.

Universidad de Sevilla

Licenciado en Periodismo

Colegio San Antonio María Claret

Estudios Primarios y Secundarios

Cámara de Comercio de Sevilla

Social Media Expert