Rafael Cardoso
Head of Customer Service @Cleancloud
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WORK HISTORY
Head of Customer Service @Cleancloud
London, GB
EDUCATION
UDC Faculdades
Bachelor's degree, Social Communication – Advertising and Marketing
Australian Pacific College
Certificate III in Business
ABOUT RAFAEL CARDOSO
Head of Customer Service with 5+ years of experience in SaaS, focused on building scalable support through strong teams, clear processes, and smart use of AI.I work across support operations, knowledge management, and cross-functional collaboration to improve customer experience while keeping teams aligned and accountable. I care about practical solutions that work at scale and create better outcomes for both customers and the business.Clear communicator, hands-on operator, fluent in English and Portuguese.
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