Cathleen Felice
Workforce Planning Manager @EssilorLuxottica
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WORK HISTORY
Workforce Planning Manager @EssilorLuxottica
MAJOR DUTIES AND RESPONSIBILITIESLead decision-making related to employed doctor (OD) scheduling, related technology, doctor onboarding process improvement and process documentationOwn the accuracy and effectiveness of employed doctor scheduling including hours forecast, predictability, and timely resolution of open schedulesIdentify and manage remote and in-person doctor synergies across all locations, utilizing forecasts and analytics to provide appropriate coverage for each storeIdentify, measure, and revise labor standards to identify sales growth opportunitiesManage prioritization process with all brand leaders and Regional Eye Care Directors to ensure accuracy of store needs and critical location alignmentCreate trusting relationships with leadership team, internal and external stakeholders as well as ODs, Managing Doctors (MODs), and Regional Eye Care DirectorsAnalyze results/issues, identify trends/variances, determine root-cause and quantify potential impacts to overall plansOversee and create OD work schedules and PTO records for assigned marketsRespond quickly to unplanned situations that result in open schedule gaps; being available evenings, weekends and holidays (when stores are open), if necessaryDevelop methodology and functionality to automate and streamline Kronos Scheduling while identifying opportunities for process improvementProvide support for special projects as assignedPerform ad hoc operational analyses
EDUCATION
Cayuga Community College
A.S, Liberal Arts Humanities & Social Science
SKILLS
ABOUT CATHLEEN FELICE
Highly organized, adaptable & go-with-the-flow Planning Manager. Experienced Executive…
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